As IPT/VoIP deployments roll-out into large enterprise there is a reliance on network-centric tools to manage voice quality. The view that low packet and jitter in the IP network must lead to acceptable voice quality is woefully inadequate. This presentation explains why this is and introduces a practical solution supported by case studies.

Dr Mike Hollier is a technical and commercial pioneer in perceptual engineering. Through the 1990’s he directed BT’s research into multi-modal performance assessment. Mike left BT in 2000 to form Psytechnics where as CTO he is a market evangelist and oversees the R&D of a new generation of market leading voice and video products.