Antti Pappila from Creanord will give insights into the dynamic SLA process and how Creanord is helping Service Providers to make more revenue, whilst reducing operational expense.

Antti Pappila is the co-founder of Creanord Ltd, a company that specialises in the QoS verification and SLA automation solutions and systems. He has extensive SLA and Quality Assurance knowledge developed through close collaboration with the leading service providers in Northern Europe and Russia. As a Creanord CTO, Antti is responsible for product innovation and mapping out Creanord's long term product roadmap as well as evaluating new strategic partnerships.