Fedor Smith Blog
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08/24/2010
Latest Business Customer Benchmarking Study Points to Increased Competition and Continued MigrationLooking specifically at wireline carrier performance, this year's ATLANTIC-ACM study identified a number of key trends. Here's a snapshot of several of these areas. |
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07/12/2010
Verizon and the iPhone? AT&T's Been There, Done ThatAT&T's exclusive deal for the iPhone was one of the most successful strategic moves in our industry's history, allowing the company to capture high-end data customers, and in many places, fill its network. |
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06/25/2010
The Answer to the Metered Data Question Is Consumer EducationWhile consumers themselves may not realize it, for the majority of broadband customers, metering would actually be beneficial; carriers need to assuage consumer fears of unforeseen overage charges. |
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05/18/2010
Customer Service: It’s Not Rocket ScienceCarriers could benefit by shifting their focus toward something slightly less materialistic and more material to their bottom lines — customer service. |
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04/19/2010
Wholesale Carriers Wise UpIn the 2010 U.S. Long Haul Wholesale Carrier Report Card, we logged some noteworthy trends, including product satisfaction scores moving in the opposite direction of wholesale customers’ satisfaction with product prices. When compared with other key metrics, that creates unique opportunities for wholesale providers. |
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02/18/2010
The iPad Unlikely To Be Another NewtonThe announcement of Apple's latest device, the iPad, was met with cool reviews and a fall in Apple’s stock price, but the Apple team may be onto something. Granted, the new device is not going to be perfect, but it could be the next step in the growing market for larger handheld devices. Handheld devices have experienced a spiraling evolution over the past couple of decades. At each stage, ... |
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01/27/2010
Colo High On Cloud, Connectivity DemandColocation and data center providers have had a great run over the past couple of years. The combination of exponential demand growth and limited available capacity has driven up prices for space, power and managed services. I recently moderated a panel of leading colocation and data center providers at the 32nd annual Pacific Telecommunications Council event in Hawaii. The panel included ... |