One of the most commonly missed opportunities in telecom negotiation is when enterprise companies piecemeal their efforts for the book of business they purchase from a given supplier. For example, an enterprise may buy local, long distance, data and wireless services from AT&T and in many cases there ...

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Historically there has been tremendous competition in the telecommunication services industry as evidenced by a consistent 25 year pattern of falling prices. Falling telecom prices has driven usage, validating the economic theory called the elasticity of demand. With lower prices, people/businesses made ...

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In all service relationships, the quality of those relationships will have a significant and direct bearing on the perceived quality and value of the service being purchased. All credible suppliers take great care and place much emphasis on building and maintaining great relationships with their customers. ...

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