LightEdge Deploys Acme Packet for Hosted UC Delivery

LightEdge has deployed Acme Packet’s Net-Net session border controller (SBC) to deliver its recently announced Hosted Unified Communications. This new service is based on BroadSoft’s BroadWorks VoIP application platform as well as Microsoft Solution for Hosted Messaging and Collaboration. LightEdge deployed Acme Packet SBCs to simplify new customer activation and enable “click-to-call” functionality in tandem with the BroadSoft platform.

The LightEdge service provides one platform for voice, e-mail, instant messaging and calendaring, allowing a user to collaborate in real-time within the office and outside the office, according to the company.

Acme Packet’s Net-Net SBC was deployed in the LightEdge network to help simplify the process of activating new customers. The SBC's ability to enable seamless communications for LightEdge customers by mediating and controlling signaling flows between SIP phones and LightEdge service elements reduces interoperability issues, leading to shorter service activation cycles with fewer trouble tickets and higher customer satisfaction, according to the companies.

The Net-Net SBC also works in tandem with the BroadSoft platform to enable “click-to-call,” a feature of the LightEdge service that provides end users with the ability to initiate or receive VoIP calls simply by clicking a button on their desktop.

“The integration of hosted voice with existing desktop applications offers a huge opportunity for increasing overall business efficiency,” said Dino Di Palma, vice president of sales and business development at Acme Packet.