New VIXXI 9-1-1 VoIP App Enhances Safety

VIXXI Solutions has developed an online application that’s expected to improve public safety. The app allows 9-1-1 dispatchers to pull up location information for VoIP callers in the rare case that only the call-back number or ESQK is delivered. The tool, called VIXXI-NRF (for ‘No Record Found’), saves time over the traditional method of having to call a provider’s help desk in the middle of an emergency.

While VoIP 9-1-1 has made huge advances in the last four years, it is still not as reliable as wireline 9-1-1 in delivering location information. VIXXI says VIXXI-NRF provides a stop-gap for VoIP subscribers until Next Generation 9-1-1 is an industry standard, a program that VIXXI, already NG-ready, is actively promoting to ensure the universal effectiveness of the 9-1-1 system.

VIXXI-NRF was first tested in Sacramento County, Calif., with promising feedback.

In order to protect the privacy of emergency callers and remain compliant with CALEA (The Commission on Accreditation for Law Enforcement Agencies), VIXXI stipulates that any subscriber information obtained from the VIXXI database must be in connection with an emergency call and shall be used solely for the purpose of answering, handling, and responding to emergency callers. To enforce this, VIXXI will notify at least two PSAP supervisors/persons of authority when a customer record has been accessed from the database by a PSAP’s user IDs.